FAQ (Wholesale)

  1. What are the operating areas of Eleganter Australia?

Unfortunately, we are operating only within Australia. All deliveries are only to Australian addresses.

  1. How long will delivery take?

We generally try our best to dispatch the orders within 48 hours. However, the delivery period depends on the area that you are delivering to and it is usually between 2 to 7 working days.

  1. How much does delivery cost?

This depends on the courier that you choose upon checking out the items. Prices of the courier would depend on the location that you are delivering to and it would be displayed for you to choose according to your preference upon checking out.

  1. What are the opening hours of Eleganter Australia?

We are open from Monday to Friday from 8am to 4pm.

  1. What is the minimum amount and quantity that I need to order as a wholesale customer?

As a wholesale customer, the minimum amount per order is $150.00 and the minimum quantity depends on the products. Details on the required minimum quantities will be displayed on the item’s page.

  1. What happens if the products are faulty or damaged upon arrival? Do I have to pay for the items’ return postage fee?

If the items received are faulty or damaged upon arrival, please email us the details together with photo evidences of the reported products within 14 days. We can offer full refunds in the form of credit including the coverage of the postage fees depending on the severity of the issue. Ideally, contact our friendly staff at Eleganter to work out the best solution.

  1. What are the courier options for drop shipping?

We offer this service via Australia Post and Fastway.

  1. How much do you charge for drop shipping?

For more information on the drop shipping rates, please contact our staff for the prices.

  1. Is the drop shipping return policy similar to the wholesale order return policy?

For drop shipping, if the customers entered the wrong address for the drop shipping’s destination, the full cost has to be beared by the customers themselves.

  1. Are my card details and personal information safe with Eleganter Australia?

Yes, they are. We only keep cards on file upon requests from the customers.

  1. Any other questions?

If you have any other questions which are not answered here, you may call us on 07-38088812 or email to enquiries@eleganter.com.au